Holiday Terms and Conditions

1. Booking and Reservations

Bookings are only accepted under the following conditions:

• The primary guest (first named person) must be 21 years or older and is responsible for the booking.
• Bookings must consist of families or part of a family. Groups of three or more men or women under 21 are not permitted unless part of an organization.
• The number of guests must not exceed the maximum stated on the booking application. Infants and children count as full persons.
• All bookings must include a valid postal code.
• Check-in and check-out times vary; please confirm when booking. Standard checkout is 10 AM, but guests arriving earlier may use the park’s facilities.
• Touring arrivals are between 12 PM and 8 PM, with departures by 10 AM. In low and mid-season, extended stays until 4 PM may be possible for an extra fee.

2. Pricing Policy

• Special offer bookings must be made at least 14 days before the holiday start date and are subject to availability.
• Prices include VAT and will be adjusted if VAT rates change.

3. Park Roads and Vehicles

• All park roads are subject to the Road Traffic Act. Speed limits must be observed, and only licensed drivers with valid insurance may operate vehicles.
• Commercial vehicles and vans are not allowed on-site.
• Electric vehicle charging is not provided. Charging using the pitch power supply is prohibited for safety reasons.

4. Behaviour & Conduct

• We reserve the right to refuse or terminate a booking due to unreasonable behavior, criminal activity, or disruption.
• We operate a ‘site watch’ scheme in coordination with local authorities to manage anti-social behavior.

5. Privilege Cards & Vehicle Access

• Entertainment passes are required for certain facilities, including bars, entertainment venues, swimming pools, and the gym.
• Entry to the site is controlled via automatic number plate recognition.
• Additional vehicle fees may apply.
• Privilege cards must be carried at all times and are valid only for the duration of your stay.
• A dress code may apply in some venues. Management reserves the right to refuse admission.
• Under 18s must be accompanied by an adult in all bars and entertainment venues.

6. Payment

• Deposits: £50 for touring and camping, £50 for hiring accommodations.
• Full payment must be made at least 84 days before arrival, or the booking will be canceled without a refund.
• Payments within 84 days of arrival must be made in full at the time of booking.
• If payment issues arise (e.g., declined credit cards), charges may apply.
• Booking modifications are subject to a £20 administration fee.
• On-arrival payments (if agreed) must be made via debit/credit card; cash and cheques are not accepted.

7. Cancellations & Refunds

• Our optional Cancellation Plan covers specific circumstances such as illness, jury duty, police requirements, or home damage.
• Fees: £10 per touring/camping booking, £20 per lodge/caravan booking.
• Cancellation charges apply as follows:
  • More than 7 days before arrival: Loss of deposit and cancellation plan fee.
  • Less than 7 days: A credit note may be issued, excluding the deposit and cancellation plan fee.

8. Children

• Kids’ Clubs operate seasonally but are not childcare services. Parents remain responsible for their children at all times.
• Children under 8 must be accompanied by an adult in clubs.

9. Pets

• Pets are allowed in designated areas for an additional fee.
• A maximum of two dogs per unit is permitted.
• Dogs must be kept on leads, and owners must clean up after them.
• Some breeds may be restricted.
• Failure to control pets may result in removal from the park without compensation.

10. Touring Pitches

• Pitches are allocated on a first-come, first-served basis.
• If late arrival is expected, please inform us in advance.
• Awnings must not exceed the length of the caravan.
• Generators are not allowed.
• Some caravan/motorhome brands are not accepted. Confirmation will be given at the time of booking.

11. Electrical & Gas Appliances

• All electrical and gas equipment has been safety checked.
• Guests use their own equipment at their own risk.

12. General Conditions

• All facilities are subject to availability and may change without notice.
• Some amenities and activities may be limited during low or mid-season.
• Refunds are not issued due to inclement weather.
• If early departure occurs, no refunds will be provided.

13. Lost Property & Personal Possessions

• The park is not responsible for lost or damaged personal belongings.
• Items left unclaimed for 28 days will be disposed of or returned at the owner’s expense.

14. Complaints

• Any concerns should be reported to Reception during the stay.
• Complaints made after departure will not be considered.

15. Park Rules & Safety

• Health and safety regulations must be followed at all times.
• Guests diagnosed with contagious diseases may be asked to leave without refund.
• Management reserves the right to amend park rules at any time.

16. Liability

• The park is not liable for any injury, loss, or damage to personal property unless due to negligence by the park or its staff.
• Claims (excluding personal injury or death) are limited to the total cost of the holiday.

17. Force Majeure

• The park is not liable for cancellations or disruptions due to unforeseen circumstances such as natural disasters, strikes, or utility failures.

By making a booking, you agree to these terms and conditions